What is Quill?

Quill is a contemporary luxury womenswear label founded on the belief that fashion should be timeless, thoughtful, and personal. Every collection is designed with a focus on refined silhouettes, premium fabrics, and original in-house prints inspired by nature, art, and modern femininity. We create versatile pieces that are made to be worn, loved, and cherished beyond seasonal trends.

Where are Quill products designed and made?

Every Quill garment is thoughtfully designed in-house by our creative team. From concept development and print creation to fabric selection and garment construction, every detail is carefully considered to ensure exceptional quality, craftsmanship, and comfort. Our pieces are responsibly manufactured by skilled artisans and trusted production partners.

Are your prints exclusive?

Yes. All Quill prints are original artworks created exclusively for the brand. Our design team develops each print in-house, making every collection unique and distinctive. These exclusive designs are an integral part of Quill's identity and cannot be found anywhere else.

What fabrics do you use?

We carefully source premium-quality fabrics that offer both comfort and elegance. Depending on the collection, our garments may feature natural fibers, luxurious blends, satins, crepes, cottons, linens, and other carefully selected textiles that provide beautiful drape, durability, and ease of wear.

How do I choose the right size?

Each product page includes a detailed size guide to help you find your ideal fit. We recommend comparing your body measurements with our size chart before placing an order. If you require additional assistance, our customer support team will be happy to help you select the most suitable size.

Will the colors look exactly the same as shown online?

We strive to display every product as accurately as possible through professional photography. However, slight variations in color may occur due to differences in screen settings, lighting conditions, and device displays. These minor differences are natural and should not be considered a product defect.

How should I care for my Quill garments?

To preserve the beauty and longevity of your garment, we recommend following the care instructions provided on the product label. Most premium fabrics benefit from gentle handling and professional dry cleaning. Proper care will help maintain the garment's color, shape, texture, and finish for years to come.

Do you restock sold-out products?

Some of our signature styles may be restocked based on demand, while many of our collections are produced in limited quantities. If a product is unavailable, we recommend signing up for back-in-stock notifications on the product page or subscribing to our newsletter for collection updates.

How long will it take to process my order?

Orders are generally processed within 1–3 business days after payment confirmation. During new launches, festive seasons, or promotional periods, processing times may be slightly longer. Once your order has been dispatched, you will receive a confirmation email with tracking details.

How can I track my order?

As soon as your order is shipped, you will receive a tracking link via email and/or SMS. You can use this link to monitor your shipment until it reaches your delivery address.

Do you ship internationally?

Yes. Quill offers both domestic and international shipping to selected destinations. Shipping charges, estimated delivery timelines, customs duties, and taxes (where applicable) will be displayed during checkout based on your shipping location.

Will I have to pay customs duties or import taxes?

For international orders, customs duties, import taxes, or local government charges may apply depending on your country's regulations. These charges are determined by the destination country's customs authorities and are the responsibility of the customer unless otherwise stated during checkout.

Can I modify or cancel my order?

If your order has not yet been processed or shipped, we may be able to accommodate modification or cancellation requests. Please contact our customer support team as soon as possible after placing your order. Once an order has been dispatched, changes or cancellations cannot be guaranteed.

What is your return and refund policy?

Quill follows a strict no-return and no-refund policy. We encourage customers to carefully review product descriptions, sizing information, and images before completing their purchase. In the rare event that you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photographs and your order details so our team can review the issue and provide an appropriate resolution.

What should I do if I receive a damaged or incorrect product?

If you receive an item that is damaged during transit or differs from what you ordered, please contact our customer support team within 48 hours of receiving your package. Include your order number, photographs of the product, and images of the packaging. Our team will investigate the matter promptly and assist you with the next steps.

Is my payment information secure?

Absolutely. All transactions on the Quill website are processed through secure and encrypted payment gateways. We do not store your payment card information, ensuring that your personal and financial details remain protected at all times.

How can I contact Quill?

You can reach our customer support team through the Contact Us page on our website or by emailing us directly. We aim to respond to all customer queries within 24–48 business hours and are always happy to assist with product information, sizing guidance, or order-related questions.