At Quill, we value your trust and are committed to protecting your privacy. We believe that your personal information should be handled with care, transparency, and respect. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make a purchase, or interact with us through our online store, customer support, and marketing communications.

By accessing or using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.

Information We Collect

When you visit our website or place an order, we may collect certain personal information that helps us provide you with a seamless shopping experience. This may include your name, email address, phone number, billing and shipping addresses, payment details, order history, and any information you voluntarily provide while communicating with our customer support team.

We also automatically collect certain technical information through cookies and similar technologies. This may include your IP address, browser type, device information, operating system, pages visited, time spent on our website, referring websites, and browsing behavior. This information helps us understand how our website is being used and enables us to improve its performance and user experience.

How We Use Your Information

The information we collect allows us to operate our business efficiently and provide you with the best possible experience. We use your information to process and fulfill your orders, arrange shipping and delivery, process payments securely, communicate with you regarding your purchases, respond to customer inquiries, and provide after-sales support.

We may also use your information to personalize your shopping experience, recommend products that may interest you, improve our collections and website functionality, conduct internal research and analytics, prevent fraudulent transactions, comply with legal obligations, and maintain the security of our platform.

If you choose to subscribe to our newsletter or marketing communications, we may send you updates about new collections, exclusive launches, promotions, events, and other brand-related news. You may unsubscribe from these communications at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

Payment Information

Quill does not store your complete payment card information. All payment transactions are processed through trusted third-party payment providers that comply with industry-standard security requirements. These providers handle your payment information securely using encrypted technology and are responsible for maintaining the confidentiality of your financial information.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, keep your shopping cart active, measure website performance, and deliver relevant advertisements.

Cookies help us understand customer preferences and improve our services. You can choose to disable cookies through your browser settings; however, certain features of the website may not function properly if cookies are disabled.

Sharing of Information

We respect your privacy and do not sell or rent your personal information to third parties.

However, we may share your information with carefully selected service providers who help us operate our business. These may include payment gateways, shipping and logistics partners, website hosting providers, Shopify, marketing platforms, analytics providers, customer support services, and technology partners. These third parties receive only the information necessary to perform their services and are contractually required to safeguard your information.

We may also disclose your information if required by law, legal process, government authorities, or when necessary to protect our rights, customers, employees, or business interests.

Shopify

Our online store is hosted on Shopify, which provides us with the e-commerce platform that enables us to sell our products online. Your information is stored through Shopify's secure data storage systems, databases, and applications protected by industry-standard security measures.

For more information regarding Shopify's privacy practices, you may refer to Shopify's Privacy Policy.

Data Security

We implement appropriate technical, administrative, and organizational security measures designed to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction. While we take reasonable precautions to safeguard your information, no method of electronic transmission or internet storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including completing transactions, maintaining business records, resolving disputes, complying with legal obligations, and enforcing our agreements. Once the information is no longer required, it is securely deleted or anonymized where appropriate.

Your Rights

Depending on the laws applicable to your location, you may have the right to access, review, update, correct, or delete your personal information. You may also request a copy of the information we hold about you, object to certain processing activities, withdraw consent where applicable, or request restrictions on the use of your data.

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Third-Party Services and Links

Our website may contain links to third-party websites, social media platforms, or services that operate independently from Quill. We are not responsible for the privacy practices or content of these external websites. We encourage you to review their respective privacy policies before sharing any personal information.

Children's Privacy

Our website is intended for individuals who are at least 18 years of age or who are using the website under the supervision of a parent or legal guardian. We do not knowingly collect personal information from children. If we become aware that personal information from a child has been collected without appropriate consent, we will take reasonable steps to remove such information promptly.

International Visitors

If you access our website from outside India, your information may be transferred to, stored, and processed in India or other countries where our service providers operate. By using our website, you consent to such transfer and processing in accordance with this Privacy Policy and applicable laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technology. Any updates will be posted on this page along with the revised effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Quill

Email: teamshopquill@gmail.com

Phone: +91-7303718853

We are committed to addressing your concerns promptly and ensuring that your privacy remains protected.